Descripción
---base:meta-keywords:meta-viewport: width=device-width, initial-scale=1.0title: 1st Level Tech Care Specialist 80-100%--- 1st Level Tech Care Specialist 80\-100%=======================================At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It’s where respect and innovative ideas combine with real teamwork – every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.As a 1st Level Tech Care Specialist, you will be responsible for the design, engineering, and support of enterprise network solutions for B2B customers. You will ensure high availability, security, and performance of network services while collaborating closely with internal teams and stakeholders. The role contributes to the continuous optimization and reliability of complex network environments.**YOUR CHALLENGE:*** Independently handle and manage 1st \& 2nd\-level B2B advanced technical support issues, including acceptance, prioritization, and end\-to\-end ownership of assigned trouble tickets of our business customers* Initiate, lead, and coordinate technical and administrative measures, as well as manage incidents, service requests, problems, and changes in collaboration with internal and external stakeholders* Ensure professional and competent communication with customers, partners, and internal departments, and provide guidance to 1st\-level support teams to improve overall support quality* Analyze, configure, and troubleshoot Customer Premises Equipment (CPE) such as modems, routers, and related network devices* Coordinate internal and external entities to restore and maintain monitoring and maintenance operations within the backbone environment* Ensure SLA compliance, customer satisfaction, and support continuous improvement initiatives* Participate in 7×24 shift operations and perform on\-call duties, includ