Descripción
Nordic Investin is recruiting an IT Service Delivery Manager on behalf of one of our partner companies. You know that dependable IT service comes from clear ownership, capable teams and honest performance data. The partner needs a service delivery leader for business critical workplace and infrastructure services. You will manage performance, suppliers and continual improvement while keeping the experience of employees and business teams visible. The work spans organisational boundaries and requires both technical understanding and disciplined communication. Decisions must remain useful when they reach delivery teams, suppliers and operational owners. How you will work You will work across teams with different incentives, technical histories and decision rights. The partner expects concise preparation, visible dependencies and follow through after meetings. Strong performance means that people understand what was decided, why it matters and what they now own. As a senior colleague, you will own substantial outcomes and help others make stronger decisions. You are expected to recognise risk early, communicate it without drama and move work forward with practical alternatives. The role still includes hands on delivery; seniority here means broader judgement, not distance from the work. What you will do Own service performance, reviews and improvement plans. Coordinate internal teams and external service providers. Manage major incident communication and follow up. Improve service levels, measures and operational reporting. Oversee change, capacity, continuity and lifecycle risks. Build trusted relationships with business service owners. What you will bring Senior IT service delivery or operations management experience. Strong ITIL knowledge applied pragmatically. Supplier, SLA and commercial management ability. Experience leading major incident and problem management. Clear reporting and stakeholder communication. Professional English; Swedish may be required for loca