SAP User Support Triage Analyst

Mō te tūnga | About the role The SAP User Support Triage Analyst is the first point of contact for all NZDF SAP Users seeking support. In this role, you will be responsible for triaging, diagnosing, and escalating incoming requests to the appropriate SAP User Support Specialist or Resolver group. A typical day might include: * Providing first contact support by answering phone calls, responding to IT Service Management (ITSM) requests, and managing email enquiries. * Working collaboratively wit…