Voice Analyst

Job Title: Voice Analyst Work Model: Remote – onsite as needed Arlington Va Responsibilities • Supporting day-to-day operations for the County's cloud and on-premise voice services • Providing Tier 2 support for issues related to the voice systems and related integrations • Serves as point of facilitation for the County's managed services provider for triage and escalations • Coordinating with internal teams (ex. cabling, network, security, endpoint, etc.) for hardware, infrastructure and servi…