Tier 2 Technical Support Specialist

Tier 2 Technical Support Specialist Job Overview: The Tier 2 Technician is the bridge between basic technical support and specialized expertise. This role involves handling more complex technical issues that have been escalated from Tier 1. The Tier 2 Technician provides advanced troubleshooting, backend support, and ensures efficient resolution of IT-related problems. Remote/hybrid role. Responsibilities & Duties: Resolve complex technical issues requiring detailed systems and applications kno…