Tier 1 Help Desk Technician

RESPONSIBILITIES: Kforce is partnering with a client in Jacksonville, FL that is seeking a Tier 1 IT Help Desk Technician to provide first-line technical support to end users. This role is responsible for troubleshooting common hardware, software, password, connectivity, and system access issues while delivering excellent customer service. The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to efficiently resolve and escalate technical issues a…