CCaaS Solution Architect (Amazon Connect / Google GECX)

Position Summary The CCaaS Solution Architect will lead the design and modernization of Client’s center platform leveraging Amazon Connect and/or Google Customer Engagement Suite (GECX). The role is responsible for defining target architecture, customer experience transformation roadmap, integration strategy, security compliance, and AI-enabled contact center capabilities. Key Responsibilities · Lead end-to-end CCaaS solution architecture for Amazon Connect and Google GECX implementations. · De…