CCaaS Solution Architect

Job Description Role : CCaaS Solution Architect (Amazon Connect / Google GECX) \n Location : Louisville KY \n \n Position Summary \n The CCaaS Solution Architect will lead the design and modernization of Client’s center platform leveraging Amazon Connect and/or Google Customer Engagement Suite (GECX). The role is responsible for defining target architecture, customer experience transformation roadmap, integration strategy, security compliance, and AI-enabled contact center capabilities. \n \n K…