Customer Journey Analyst

RESPONSIBILITIES: Kforce has a client in Houston, TX that is seeking a Customer Journey Analyst. Summary: The Customer Experience team is seeking a Customer Journey Analyst to help identify, prioritize, and solve customer experience pain points across the end-to-end customer lifecycle. This role will focus on mapping customer journeys, uncovering friction points, quantifying customer and business impact, and partnering with cross-functional teams to improve customer experiences. Key Responsibil…