Customer Journey Analyst

Job: 3054947 Job Description: Customer Journey Analyst Location: Houston, Texas (On-site) Role Overview The Customer Experience team is seeking a Customer Journey Analyst to identify, prioritize, and solve customer experience pain points across the end-to-end customer lifecycle. This role will focus on mapping customer journeys, uncovering friction points, quantifying customer and business impact, and partnering with cross-functional teams to improve customer experiences. The position involves …