Director Client Success (Leiter/in - Key Account Management)

About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.Job DescriptionThe Client Success Director is a key leadership role with responsibility for both managing a portfolio of strategic client accounts and leading a team that delivers high-quality post-sale service and operational support. In this position, you will act as a play maker who balances direct client management with active team leadership.You are accountable for the overall client experience. This includes working closely with senior client stakeholders to understand their business needs and ensure they receive ongoing value from our solutions. The role involves driving product adoption, supporting client growth and serving as the main advocate for client interests across different functions and regions.You will also lead your team by setting clear direction and providing continuous support. You will foster a collaborative and high-performance culture and encourage professional growth. You will ensure that your team’s work aligns with Client Success strategies and help them navigate complex challenges in support of our clients.This role provides an opportunity to contribute to our Client Success transformation. You will work with cross-functional partners to deliver strong outcomes for clients and support the ongoing development of your team. The Director Client Success reports to the Head of Client Services Central Europe and Eurozone Operations and is based in Frankfurt.Responsibilities inclu