Descripción
**Honau (LU) / Zug\-Lucerne Area****Help define how a Swiss SME grows.**At Neupack, we're investing in modern CRM tools, stronger commercial processes and smarter use of customer data to support our next phase of growth.We're looking for a commercially minded and analytically strong professional to help shape how our commercial organisation operates, measures performance and unlocks customer opportunities.**You won't simply report performance. You'll help define it.****What makes this role unique?****This isn't a traditional controlling role and it isn't an IT position.**It sits at the intersection of commercial development, CRM, sales performance and business analytics.You'll work closely with management and our sales team to improve commercial processes, define meaningful KPIs and help translate business needs into practical CRM solutions.Software development is handled by external specialists. Your role is to define requirements, drive implementation and ensure business adoption.**Your Responsibilities****Commercial Development \& Analytics*** Analyse customer, product and sales performance* Develop KPIs, dashboards and management reporting* Evaluate customer profitability, sales effectiveness and growth opportunities* Support customer segmentation and account prioritisation* Contribute to commercial planning and decision\-making**CRM \& Commercial Excellence*** Analyse and improve commercial processes* Define CRM requirements, workflows and reporting needs* Act as key interface between sales, management and external CRM partners* Support implementation, testing and continuous improvement* Drive CRM adoption and user engagement**Project Leadership*** Lead CRM and commercial development projects* Coordinate stakeholders across the business* Drive initiatives from concept through implementation**Your Profile**You may currently work as a:* Sales Controller* Commercial Controller* Sales Operations Manager* CRM Specialist* Business Analyst* Business Development Manage