Hotel Receptionist

Duties & Responsibilities Welcoming guests and providing friendly customer service. Handling check-ins and check-outs . Managing room reservations, cancellations, and changes. Answering phone calls, emails, and guest questions. Providing information about hotel facilities, services, and nearby attractions. Processing payments and preparing guest bills or invoices. Issuing room keys/key cards and maintaining guest records. Responding to guest complaints and helping resolve problems professionall…