Descripción
Join us in our mission to make care smarter! At BeeHealthy, were on a mission to make care smarter through our configurable, white-label SaaS platform. We combine over 115 years of healthcare expertise with modern technology, serving social, healthcare, and veterinary providers alongside insurance organisations in over 10 countries across Europe, the Middle East, and Africa. Were a team of 90+, with 60+ in our product organisation, growing fast and looking for people who want to do meaningful work. If you care about impact, quality, and building products that genuinely improve how care is delivered and received, wed love to hear from you. Location: Helsinki, Turku, Tampere, or Jyväskylä (Finland) or Berlin (Germany) Working mode: Remote-friendly, hybrid working model About the role As a Support Specialist, you handle support issues independently from intake to resolution, with high-quality ticket handling, customer communication, and documentation. Youll build strong product and platform knowledge, spot recurring issues, and help improve how Support operates. What you will do Handle tickets end to end: prioritise, categorise, troubleshoot, resolve, and document them Investigate issues using logs, tooling, and platform knowledge, and decide when to resolve them yourself and when to escalate Keep customers updated clearly during incidents, escalations, and follow-ups Work with SRE and Engineering on complex cases, keeping ownership until issues are resolved or clearly handed over, so nothing gets lost between teams Spot recurring issues and raise them for Problem Management with the Service Delivery Manager Turn your troubleshooting into reusable troubleshooting guides and known solutions in our knowledge base Mentor Junior Support Specialists, helping them build confidence and solve problems on their own Proactively suggest improvements to support processes, documentation, and ways of working Work with Service Delivery to ensure relevant customer context is understoo