Descripción
Responsibilities Provide first-line technical support for workstations, mobile devices, and communication tools. Manage day-to-day incident tickets and ensure consistent follow-up as part of a structured support team. Develop and maintain the knowledge base by drafting practical checklists and troubleshooting templates. Collaborate with second and third-line specialists to improve internal procedures and technical documentation. Assist end-users with functional queries related to office productivity suites and collaboration platforms. Participate in the preparation and configuration of IT hardware and materials. Requirements 5+ years of professional experience in a service desk or technical support team. Proven expertise in Windows workstation troubleshooting and configuration. Advanced proficiency in Microsoft Office tools, including Word , Excel , Outlook , and SharePoint . Practical knowledge of Atlassian Jira and Confluence or similar ticket management and documentation platforms. Demonstrated experience in drafting Standard Operational Procedures (SOP) and technical documentation. You possess a formal educational background in Information Technology. You're well-organized, structured, and punctual in administrative follow-up. You bring a proactive approach to independent problem-solving and investigation. You are a native speaker of Dutch or French with bilingual proficiency in the other and professional working knowledge of English . Nice to Haves ITIL certification. Experience with Microsoft Teams and mobile phone troubleshooting. Professional experience in other IT functional domains.