Remote Retail Customer Experience Lead

Placements24 is seeking a Remote Retail Customer Experience Manager to lead the development and execution of customer journeys for our online clients. This strategic, fully remote role requires a visionary leader who can unify touchpoints and drive loyalty from nationwide customers, including those based in Polokwane. You will define service standards, manage feedback channels, mentor remote teams, and partner with marketing, sales and product to ensure a seamless customer experience backed by …