Descripción
Do you take ownership all the way from the initial customer contact until the matter has been resolved? Are you attentive, enjoy creating structure and thrive in an international environment? We are currently looking for an Inside Sales & Operations Coordinator to join our team at Grundéns!About the role As an Inside Sales & Operations Coordinator, you will play a central role in our European operations, coordinating the flow between customers, distributors, warehouses and internal functions. Your responsibilities will span customer service, order administration, logistics, e-commerce and sales support.Your responsibilities will include: Handling enquiries from customers and distributors through various communication channels Registering and administering orders Managing returns, complaints, credit notes and warranty claims Ensuring the correct handling of pricing, delivery information and order amendments Coordinating deliveries and monitoring inventory levels, both internally and together with warehouse and logistics partners in Sweden and Portugal Tracking shipments and managing delivery-related discrepancies Supporting our European e-commerce operations and handling customer enquiries relating to Shopify and Amazon Collaborating with the Sales and Finance teams on orders, invoicing queries and customer follow-up Contributing to the development of working methods, processes and the overall customer experienceThe role is based in Stockholm, where you will work closely with team members located across Europe and globally.Who are you? We are looking for someone who thrives in an independent and coordinating role with a wide range of stakeholders. You are service-minded, structured and detail-oriented, and you enjoy creating order, following up on details and seeing matters through to completion. You take ownership of your work, identify what needs to be done and can prioritize effectively when the pace is high and several matters need to be managed simultaneously.Yo