Service Desk Analyst

Idea 11 is looking for a Service Desk Analyst to join our Managed Services team. We seek excellent customer service skills, a positive attitude, and a desire to keep developing. Oh, and a love of technology. We like to learn, grow and help our customers improve. We challenge ourselves to do what’s new and learn along the way. What You’ll Be Doing Manage and resolve customer issues and requests through service desk activity, including through phone calls, the ticketing system and in-person as re…