Descripción
1 Director of Residences (m/f/d) Your Responsibilities Leadership & Owner Relations * Act as the primary on-site contact for homeowners, residents, and guests * Foster strong, trust-based relationships with residence owners and key stakeholders * Deliver an exceptional, personalized service experience in line with Falkensteiner luxury standards * Oversee owner onboarding, communication, guest registration, and community engagement initiatives Residences Operations & Governance * Lead and continuously enhance all residences operations, policies, SOPs, and service standards * Manage owner requests and complaints with professionalism and proactive problem-solving * Represent Falkensteiner within the Homeowners Association (HOA) and ensure compliance with all governing documents * Ensure adherence to local legal, regulatory, health & safety, and privacy requirements Rental Program & Commercial Performance * Oversee the residential rental program, including agreements, inventory allocation, compliance, and revenue generation * Drive commercial performance and maximize owner and company returns * Manage budgets, forecasts, billing processes, financial reporting, and KPIs * Monitor operational efficiency and identify continuous improvement opportunities Asset & Property Management * Supervise external property management partners and third-party service providers * Ensure excellent asset maintenance, presentation, and long-term value preservation * Coordinate preventive maintenance plans, inspections, reserve studies, and capital improvement projects * Maintain compliance with brand standards across all residential facilities Cross-Functional Collaboration * Work closely with Resort Operations, including F&B, Spa, Engineering, Housekeeping, Sales, and Marketing * Support ongoing development projects and pre-opening activities where applicable * Collaborate on owner communication strategies and residential positioning initiatives * Promote sustainable and responsible operat