Helpdesk Support Analyst

Tier 1 Service Desk Position - need 1-3 years of experience in service desk/help desk position and great customer service skills Description -Responds to, resolves, or escalates IT related issues raised via ticket system, chat, phone or walk up related to desktop, laptop, printer, VPN, telecom, and proprietary applications. -Escalate issues and coordinate referrals to appropriate personnel as necessary and notify stakeholders of status updates and ticket closure. -Install or reconfigure appropr…