Descripción
We offer you ITS at the Stockholm School of Economics (SSE), technology is a critical enabler for world-class education, research and administration. As digitalization, automation and AI continue to transform the way people work, we are investing in the next generation of support services and digital workplace experiences. We are now looking for a Support & Digital Workplace Manager to lead and develop our Support team within IT Services. The support team is split into 4 functions with separate responsibilities, AV and lecture hall, ServiceDesk, ExEd support, and Student IT Support. This is a unique opportunity to combine people leadership, service management and digital transformation in an international and knowledge-driven environment. You will have a central role in shaping how support services evolve and how SSE leverages automation, self-service and AI to improve the user experience and increase organizational productivity. As part of the newly established leadership structure within IT Services, you will have significant influence over the future development of support services and the digital workplace at SSE About the Role This is an opportunity for a leader who is equally comfortable managing daily operations while driving longer-term transformation initiatives. You will lead SSE's Support team and be responsible for ensuring a high-quality user experience for students, faculty and staff. At the same time, you will drive the development of support services, processes, self-service capabilities, and AI-enabled ways of working. The role is expected to remain actively involved in operational support delivery and end-user services while providing leadership and direction for the wider support function. The support function plays a vital role within IT Services, supporting users across a broad range of technologies, platforms and workplace services including Microsoft 365, identity and access management, endpoint management, collaboration tools and end-user sup