Customer Support Team Leader

As a Customer Service Desk Supervisor, you will lead a team of 8 to 10 Customer Service Desk Agents. This is a hands-on role: you will act both as a supervisor and as an active agent, supporting daily operations while guiding your team to deliver excellent customer service. RESPONSIBILITIES Supervise and coach a dedicated team of Customer Service Desk Agents, including conducting performance reviews, supporting recruitment, creating development plans, and providing daily mentoring. Actively p…