Sales Support Team Lead

Sales Support Team Lead (32-40 hours) 20262868 - SALARY INDICATION In consultation - JOB CATEGORY General Management - JOB POSTING NUMBER 20262868 - LOCATION ABOUT THIS JOB OPENING We are looking for a Team Lead, Sales Support, for an international organization based in Eindhoven. In this role, you will lead and support the Sales Support team while remaining actively involved in day-to-day operations yourself. You will coordinate the team's activities, set priorities, and ensure that customer inquiries, orders, and internal requests are handled accurately and on time. As the team's first point of contact, you'll provide guidance, maintain oversight, and step in when more complex issues arise. In addition to your leadership responsibilities, you'll be actively involved in sales support, customer service, and order processing. You'll work closely with Sales and other departments and play an active role in improving processes and work methods. This is an ideal position for someone who enjoys leading a team while remaining closely involved in day-to-day operations. What will you be doing? • Leading, supporting, and guiding the Sales Support team in their daily activities; • Coordinating workloads, setting priorities, and monitoring progress; • Serving as the first point of contact for team members and assisting them with complex cases; • Ensuring a high standard of service and the smooth day-to-day operation of Sales Support; • Providing hands-on operational and administrative support when needed; • Processing and monitoring customer orders from request through to delivery; • Coordinating with internal departments and ensuring timely follow-up; • Keeping customers and colleagues informed about delivery times, product availability, and changes; • Handling customer and internal inquiries by phone and email; • Identifying commercial opportunities and sharing them with the relevant Sales colleagues; • Maintaining accurate ...