IT Service Desk Team Leader with Dutch

IT Service Desk Team Leader with Dutch Miejsce pracy: Warszawa Technologies we use Expected Windows Server Office 365 SAP Operating system Windows Your responsibilities Lead, manage and coach a Service Desk team providing multilingual IT support Provide technical guidance to Service Desk Analysts and handle escalations and complex IT issues Coordinate daily operational activities and ensure effective cooperation with relevant support teams and vendors Monitor ticket backlog, ageing, SLAs and KP…