Descripción
About the roleEfla Oy, part of the Ensto Group, is an international company based in Porvoo and specialized in airfield lighting solutions. The companys business has grown strongly in recent years, and we are now looking for a Customer Service Specialist to support Eflas increasing order volume, international customers and the smooth handling of orders from start to finish.In this role, you will not be working in traditional inbound or outbound customer service. Instead, you will be responsible especially for order handling, order deliveries, export documentation, invoicing and shipping documents. You will work in an important role between customers, sales, production, logistics and the internal customer service team.The role is well suited for someone with a background in business, logistics, international business or a similar field, who has strong English skills, good ability to work under pressure and a desire to develop in an international order delivery environment. Previous experience in order handling, customer service, export, logistics or ERP systems is considered an advantage, but the most important things are the right attitude, willingness to learn and the ability to take initiative.What we offerEfla offers you the opportunity to become part of an international, growing and hands-on company where you get to see the full order delivery chain as a whole.In this role, you will have the opportunity to develop your skills in areas such as:- international customer service- order handling and order management- export documentation and shipping documents- invoicing and the use of ERP systems- cooperation between production, logistics and sales- working with global customers and different culturesThis is a great opportunity for someone who wants to grow into specialist roles in customer service, supply chain, export, sales support or international business.Work tasksAs a Customer Service Specialist, you will be responsible for the smooth processing of customer o