Customer Information and Escalations Coordinator

The remuneration range for this role is $62,922 to $88,832 (including KiwiSaver) depending on skills and experience. The opportunity You'll play a key role in our resolutions team, ensuring a fair outcome is provided to our customers while minimising the impact to the organisation and our client councils. Working across both the incident coordination and resolution administration functions, you'll be involved in a variety of impactful work as you respond, triage, allocate and manage customer co…