Descripción
1 Customer Experience Executive (m/f/x) Helpdesk & E-CommerceThaur, Tirol part-time (20h/week), noon onwards Start Date: ImmediateWe are Women's Best, an internationally successful e-commerce company that has been delighting millions of women with high-quality sports nutrition and clothing since 2015. Join our movement and support our Customer Experience Team in making Women's Best even more successful!Your MissionAs a Customer Experience Executive, you will be a central point of contact for our global community, delivering top-tier, solution-oriented support within a modern helpdesk environment. You will handle customer inquiries, process orders, and ensure a high level of satisfaction across our B2C e-commerce channels. Beyond resolving daily tickets, your strong process-oriented mindset will help streamline our e-commerce workflows, logistics coordination, and customer care procedures .What You'll Be Doing* Helpdesk Customer Experience: Provide high-quality, timely support via email and ticket systems to resolve customer complaints, questions, and feedback* Order & E-Commerce Management: Process orders, returns, and exchanges in Shopify, ensuring proper documentation and clear communication* Process Optimization: Apply structured, process-oriented thinking to identify bottlenecks in online retail operations and work closely with internal teams (Logistics, IT)* Supplier & Carrier Collaboration: Work closely with carrier and returns partners to ensure efficient processing of shipments and resolve logistics issues or bank claims* Feedback & Insights: Collect customer feedback and report insights to continuously enhance the overall customer experience Who You Are* Helpdesk & CX Experience: Proven professional background in Customer Service / Customer Experience, specifically within a dedicated helpdesk environment* E-Commerce & Process Understanding: Solid knowledge of end-to-end B2C e-commerce processes (online retail, sales workflows, post-purchase operations) pair