Help Desk Analyst

Job Description \n Job Title: Helpdesk Analyst \n Location: Nashville, TN \n \n IT Support Specialist to provide technical support to both the BITS Technology team & the Child Care Automated Tracking System (CHATS) team by assisting with internal and external end-user technical support, incident management, end-user issue testing, and validation activities, and maintaining technical documentation. This position will also be responsible for maintaining Issue tracking systems, including but not l…