Descripción
The opportunityThis is a broad business and channel leadership role with influence over the future of Lindex’s digital commerce. You build an empowered Business Team and balance current sales and delivery with continued development of customer experience, omnichannel growth, operating model and digital capabilities.You play a key part in shaping a more customer- and market-led international retail business and helping accelerate Lindex’s future growth journey.About the roleWe are looking for an experienced e-commerce leader to accelerate profitable digital and omnichannel growth.As Business Team Director E-com, you own the digital sales channel and its P&L, spanning site, app, digital trading and merchandising, customer experience, fulfilment, returns and customer service. You connect commercial performance with digital product, technology, data and AI-enabled development to strengthen both today’s business and the next generation of commerce capabilities.You lead an empowered Business Team together with a Digital Co-Lead, combining business ownership, digital development and continuous improvement. The team is accountable for running, optimising and developing its area, balancing short-term performance with long-term growth and capability development.The Business Team is supported by Business & Process Developers, analytics capabilities and other functional expertise. The role reports to the Chief Commercial Officer and is part of the Commercial Management team.Key responsibilities Own and develop the e-commerce channel, with responsibility for P&L, profitable growth, customer value and commercial performance. Develop and scale digital customer journeys across discovery, purchase, fulfilment, returns and customer service. Drive digital trading, merchandising, conversion, personalisation, customer acquisition, loyalty and retention. Lead omnichannel business development and integrate physical and digital customer experiences. Translate customer, market and behaviour