Descripción
Join Compass Group and help deliver exceptional client experiences Compass Group is seeking a highly organised and customer-focused Customer Engagement Coordinator to join a dynamic and fast-paced team supporting a world-class client environment. This is an exciting opportunity for someone who thrives on building relationships, coordinating complex activities and delivering outstanding experiences for customers and stakeholders. You will play a central role in planning and managing executive-level customer engagements, events and facility usage, working with a wide range of internal teams and external partners to ensure every experience runs seamlessly from start to finish. If you are passionate about customer service, enjoy managing multiple priorities, and take pride in delivering exceptional experiences, we'd love to hear from you. What you'll be doing As a Customer Engagement Coordinator, you will own engagements from initial request through to completion, ensuring a professional, high-quality and consistent experience throughout. Key responsibilities include: Managing customer engagements and events from enquiry to close-out. Coordinating schedules, meetings and stakeholder communications. Working closely with technical, operational and customer-facing teams to deliver seamless experiences. Managing event logistics including catering, hospitality, transport, facilities and audiovisual requirements. Ensuring customer requirements and preferences are accurately captured and executed. Maintaining engagement records, reporting dashboards and operational documentation. Supporting executive-level visitors and customer groups throughout their engagement journey. Producing communications, updates and stakeholder materials. Monitoring engagement metrics and contributing to continuous improvement initiatives. Managing engagement-related billing, invoices and administrative processes. Ensuring compliance with company standards, policies and procedures. What we're looking