Senior Escalation Specialist - 24/7 Facilities Ops

Amazon Inc.

Barcelona, Cataluña65.000-95.000 €📅 8/11/2026

Descripción

Amazon Maintenance Operations Centre (AMOC) seeks a Senior Escalation Specialist to act as a technical expert and mentor. You will combine advanced troubleshooting with operational guidance to handle complex escalations and drive standardization. You will lead 24/7 coverage, coordinate vendor dispatch, manage escalations end-to-end, coach a team of escalation specialists, and develop SOPs and best practices to improve service quality across multiple Amazon units. J-18808-Ljbffr

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