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Contact Centre Transformation Manager

Public Service Division

Singapore1.080-1.440 SGD📅 8/11/2026

Descripción

Public Service Division (Singapore) is leading ServiceSG to transform citizen experience by centralising contact centre operations and integrating digital and physical concierge services through LifeSG and an expanded Service Centre network. The role focuses on transforming operations via technology, aligning with agencies, and delivering citizen-centric service improvements. You will oversee project timelines, training, and performance metrics while driving change and collaboration across J-18…
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